MSI Difference
Corporations choose MSI because of our ability to provide a highly customized experience. Applying a methodology of cost transparency, benchmarking, and comparative benefit analysis, MSI designs and implements unique programs that enable clients to achieve their corporate objectives, while assuring cost efficiency and employee satisfaction.
Our success has been built on a legacy of service excellence and cost effectiveness. We achieve this through a metrics based approach to performance measurement, cost management and continuous process improvement.
Stephanie Nowicki
adidas Group
The Soul of MSI:
The following are the values and ideals that inspire and guide our actions and help distinguish us as an organization:
Ethics
We demand the utmost in honesty, respect and fairness when working with our clients, our suppliers and ourselves.
Transformational Solutions
We are considered “Change Agents” the industry. MSI continuously provides cutting-edge and customized solutions; we are one of the foremost industry thought leaders and educators through our strategic consulting experts, webinars, white papers and blog.
Professionalism, Teamwork and Service Excellence
“2011 Relocation Management Company of the Year” nomination by The Forum for Expatriate Management – and being named to HRO Today’s 2011 “Baker’s Dozen” list of top relocation companies.
Operational Excellence
MSI’s high-touch service delivery model is designed to provide an extraordinary customer experience. Highly trained Relocation Counselors and International Assignment Managers working in a team environment are provided with the tools and support necessary to maximize their focus and attention on the needs of the transferring employees. Our metrics based performance management system ensures that attention is focused on customer satisfaction at all times.
Cost Accountability
MSI is committed to providing complete transparency into all financial aspects of the mobility management process. Regardless of what service is being offered we understand that corporations need to understand the true cost of ownership and, to that end, we provide complete disclosure of all downstream costs in addition to the actual cost of service delivery.
Supplier Independence
MSI is independently owned and operated with no parent or affiliate companies, divisions or subsidiaries. We have no ownership ties to van lines, real estate franchises, destination service companies or other down stream service providers. Our objectivity enables us to partner with service providers that have been recognized as best in class in their respective industry segments.
Technology Leadership
MSI’s fully integrated web enabled information management system, GlobePointe™, connects clients, relocating employees and service partners in real time 24/7. This state-of-the-art information management system incorporates relocation policy management, automated workflow, business rule management, dynamic performance management and real-time expense management, in a secure, web-based environment.
Corporate Culture
MSI attracts, motivates and retains the most talented industry professionals ineach of our key disciplines. We accomplish this through the promotion of a culture that is based on the principals of mutual respect, a commitment to excellence, and encouragement of the entrepreneurial spirit.
Teamwork lies as the cornerstone of our culture and is critical to our ability to provide superior service on a consistent basis. Our leaders reinforce this philosophy of teamwork daily through the implementation of education, training (80% of MSI employees have either the CRP or GRS certification) and performance acknowledgment programs.
Performance Guaranteed™
MSI applies a metrics based performance measurement methodology that stands as the basis for quality and cost reporting and financially based service level agreements. We are committed to complete accountability in all that we do including the performance of underlying suppliers contracted as part of the service delivery process.
Transparency and Profitability
We commit to be transparent in all of our dealings. We also look to make a reasonable profit that keeps our company healthy and allows us to continue to serve our marketplace.
Our Planet
We invest in strategies that improve efficiencies and minimize waste, resulting in an overall reduction of our carbon footprint. Virtualized servers, environmentally friendly workstations, virtual collaboration technology, and company-wide recycling are just a few of the initiatives that represent MSI’s commitment to resource conservation.
Diversity
We are committed to processes that ensure all personnel actions such as recruitment, compensation, career development, benefits and company-sponsored programs are administered without regard to race, color, religion, gender, national origin, citizenship, age, disability or veteran status. MSI identifies and establishes effective and positive business relationships with diverse and minority suppliers.