Director, Global Expense Management

General Mission Statement

Under the general direction of the Vice President, Quality Assurance, develops and maintains procedures for both, Global and US clients, to accurately process, track, report, invoice, and gross-up expenses according to client policy and needs, in conjunction with established MSI guidelines.

Primary Components

  • Directs and orchestrates the activities of all Expense Management Team.  Conducts performance reviews, recommends salary increases, promotions, etc.  Provides guidance and coaching to promote positive employee morale, growth and development to team reports.
  • Provides training to service teams to ensure smooth delivery system is in place.
  • Audits processes and procedures and recommends improvements for services and productivity enhancement for both Global and US clients on a regular schedule.
  • Manages implementation meetings, communicates with client contact(s) via phone or on-site visits to discuss issues regarding expense reimbursement policy, invoicing procedures, gross-up, and expense management reporting requirements.
  • Responds to client questions on Expense Management administration issues and resolves discrepancies.
  • Participates in sales presentations for prospective clients as integral part of the operational team.
  • Interfaces with IT personnel to resolve any systems issues and to develop payroll program interfaces between Clients and IT Department.
  • Develops controls, which meet client and MSI auditor requirements to ensure proper tax coding of expenses and reconciliation to MSI’s accounting system.
  • Creates a Relocation Expense Administration Desktop Procedures Manual for each client, including client contact information, a schedule of reports/events, as well as written procedures for initiating a transferee into the EA tracking system, processing expenses, invoicing, reports, gross-up, and closing files.
  • Designs process to ensure accurate data and reporting.  Responsible for producing, reviewing, and delivery of client reports as applicable. 
  • Manages the calculation and produces (year-end) gross-up for assigned clients.

Secondary Components

  • Provides additional training to Relocation Counselors and other Global Services staff on Expense Management in general, if necessary.
  • Suggests/designs improvements to operational activities/procedures.

Other Components

The items listed as primary and secondary components represent a description of the ordinary duties of the position. It should be expected that other duties, both related and unrelated, may be assigned and required.

Educational Development or Equivalent

Bachelor of Science in Accounting and 5+ years of Accounting and Expense Management experience.

Working Demands

  • Ability to work independently with little supervision.
  • Ability to prioritize and meet deadlines.
  • Ability to effectively communicate with employees, vendors, and clients.
  • Proficient in Microsoft Office applications (Excel, Word, Access).
  • Technical savvy with Equus financial reporting software.
  • Ability to creatively develop new procedures.
  • Ability to research tax issues.

To apply for this position, please email your resume and a cover letter to hr@msimobility.com.